Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of actioncamerazone.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great, exactly as described. The carabiner is very handy and the case material seems to be of very good quality. The interior fabric is soft and the exterior is tough. Very well finished with the stiches and the zipper being of good quality. it fits the GoPro 10 and 11 with the silicone protection on camera. It's super tight but it fits. For just the camera it's a snug perfect fit. I'm very pleasantly surprised for the overall experience Thank you for making this product available and with such great quality
Nice fit. Durable surface, no longer need to worry about accidentally break it.
Everything great, thanks for fat delivery and good quality
I like it because it's pretty, silicone case, you can zipper it with the Shorty in it.
Perfect fit on camera is as the description, came fast
Excellent Product, better than expected
Delivered quickly and good quality!!
Approved! Great quality product. Protects the camera and the inner fabric is very soft, avoiding scratch the GoPro!
good quality
Received everything in good time and in good shape all Ok.
It's accurate for the camera
brilliant , can just about squeeze the silicon jacket with GoPro in this case but not with the silicon lense cap at same time. very nice compact case
Very fast delivery
The order arrived very fast. Very accurately described by the store.
Exelent product, arrived in less time than expected
Hard case, and well secures kamerkę, agent wyścielony soft material, product worthy command
Good workmanship, fit for camera with bracket, for GoPro HereO 9 perfectly
It's good.
All right, good product for price and quality, I can't complain, the one that doesn't zip the whole case is because the camera sideburns come out, to carry the selfie stick and another attachment of accessories, the only thing that gives me a little fear that the zipper will Open and the camera gets lost or falls to the ground, thought you're not wearing it with any accessories, it's the only thing I find missing some security to close the cover thoroughly or the zipper has a hole to put a safety ho
Good case, like description, has a space to put the tripod mount and carry on with the camera connected.