Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of actioncamerazone.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great goods! Ordered 27.07 and 30.07 already received! Delivery to the nearest spot is only 3 days! The quality is very good, 4 modes brightness light and 1 flicker mode! The lamp is smaller than the matchbox, but the light is at the level! Very light, not more than 50 grams! In the photo mode 1 and 4 in comparison (but the photos do not so transmit the brightness of the lighting, as is in fact). I definitely advise everyone! For such money goods for 5 +
All norms. good. delivery of TRT of the week.
Arrive before time looks good quality and also to touch looks compact. Recommended.
Great product, very beautiful and well done! Arrived on time and was not taxed. Not yet tested but recommend the store!!!
The light is powerful nothing to envy the original gopro, product at good price and quality, shipping was super fast
A good lantern, given that it costs 400 rubles (for action) took as an alternative for the GoPro camera. But then I bought a light from GoPro, the size is obvious. Therefore, this light will be used for a mirror photo.
Very fast delivery in Russia
Great product works perfect with my GoPro 10, at a fraction of the cost. Highly recomend.
Ordered two lamps. Delivered on time. The lamps themselves are very compact. Four brightness modes plus pulse light. On the lamp-a soft scattering cover-shell. Mounting is possible by 1/4 inches either on the "shoe" (mounting in the kit, on the very lamp hole with thread 1/4 or immediately on the screw of the tripod, or, or In addition, without fastening under the "shoe" the "box" itself can be placed on any more or less horizontal surface, which is very convenient when you need something to light up up up up Well, also in the kit of USB-type C wires for charging. In general, the first impression of lamps is pleasant. I hope they will be durable.
HAPPY EVERYONE! Product description accurate! I do not have a delivery! The only thing, the goods went for a long time, more than a month.
Cool mini lamp. 4 brightness modes and 1 flashing. And diffuser included. Pleased with the early delivery to Postamat in 2 days. Super!
To Moscow in 34 days, packed well, delivered to the Mail, to turn on and off it is necessary to hold a button, charging Type-C, the weight is very light,,, 4 level brightness and flashing mode, out of the box battery almost charged, took only 64 milliampere to full charge, silicone pad gives more dissipation, In principle, I'm happy with the purchase, I will not be superfluous.
Fast shipment. Delivery to Novosibirsk month.
Excellent Product arrived all as the ad, recommend too
Super, thank you
Love ulanzi products are of excellent quality. Today, without disappointment.
Highly recommended, it gives good light
A couple of meters shines well. AKB would like more capacity, but for such a price normul.
The lighting is great! The price is pleasant, but there is 1 problem, the lamp itself is well very small, about 4 by 10 cm. It shines brightly, there are 4 modes, 1 of the flashing SOS, so if you have a critical situation and the signal can be presented, heh) in general, I recommend Everything Everything Everything
So the bulb is good, but for GoPro 10 it would be necessary to be more assistant, 3 meters are no longer visible