Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of actioncamerazone.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://actioncamerazone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came whole and well packed! The camera is working! I recommend the producer.
Everything is clear, for 500 fully satisfies, removes well
The parcel came quickly, the package is normal, the camera is original. The firmware installed in the camera is not on the official website. Bags in the parcel was not, the store promised to send from China, I will wait. For the absence of a bag in the parcel, I reduce the estimate for the speed of delivery. Did not notice in 8 options the stand on the windshield of the car and ordered from another producer ((. Mounting the camera on the chest broke down on the second use :(. In the rest everything is fine!
Today I picked up the camera, it's just like the store says, the battery is installed and it needs to be loaded. I already had SJCam 400 Wifi camera, which left me very happy with the quality of the prodcutos
Got there fast
Camera original. I checked on the site. I came quickly.
Everything is super!
Great camera! Probably the best quality and equipment for this money. =)
Camera original in work has not yet checked the store five stars
Serious machine! Fire!
Everything is very fast, cameraThe store was aware of the assembly and delivery. Thank you.
Clear
Only the bags in the warehouse in Moscow are not left, the store sent from China-waiting. Everything else has come.
Excellent camera, bought before going to the sea. Removes perfectly. It is good to shoot children jumping on waves, standing right in the water. Aqua box is just super.
5 points out of 5The camera was tested for several days and was completely satisfied! Here only the delivery lasted very long but it was worth it
Everything has come and the track number is tracked. All as in the description, the quality of course it's not go pro :( but for such a price everything is fine and like everything is OK and works. The kit is all in place, that ordered that and it came! I put 5 ***** for a normal price and normal quality, see. Photo (in the photo there is no 1st AKB. k. It is already inserted into the camera)