Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of actioncamerazone.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://actioncamerazone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great product and good quality
Good clip. The strap is good. But in combat conditions does not cope.
Alles super. Ist ordentlich verarbeitet, wie von Telesin gewohnt. Meine Rucksack Trageriemen sing 7,5 cm breit und da ist der Verschluss etwas knapp. Aber es geht gerade so, breiter funktioniert es nicht mehr. Also beim kauf darauf achten, wie breit der Trageriemen ist. Die Kommunikation mit dem Shop war super, alle Anfragen wurden korrekt beantwortet. Warrum die Lieferzeit so lange war ??? Corona und die Zollabwicklung, leider.
Good quality and very handy for the normal gopro . Wont work with gopromax because the attach is just in front of the lens. I will adapt it to work.
As advertised, seems to work all ok. Have to test on a run.
It came quickly, thank you. Quality is good
Feels solid. Looks great. Super fast delivery.
Exelent product thanks friend store arrived very fast
Well packed and exactly like the description. I am very satisfied with the purchase, works perfectly!
Well holds on the shoulder of the dakyanovsky backpack, it is convenient to attach a monopod with the camera
Good quality/price ratio. The Velcro that is attached to the backpack handle is of great quality. It works very well for GoPro's Karma stabilizer.
Approved with a tough action camera is very safe lock .. The Velcro safe support in Alca backpack, has small "scales" silicone to hold and prevent be slipping
Exactly who e is described. For GoPro 11, work is wonderful. Quenching CE on the despiccate on the wound e is not mruda. Many quality.
Perfect essential tools in hiking!
reasonable price great quality!!! ordered 25/7 received 5/8 took in 2weeks so nice!!!
Thank you for the fast delivery
Quality is nice, shipped quickly, less than 2 weeks with aliexpress standard shipping. Anti slip material is good, fit on backpack is strong